Using Zoom does not promote trust and innovation, according to leaked audio from its own CEO.

L'utilisation de Zoom ne favorise pas la confiance et l'innovation, selon une fuite audio de son propre PDG.

Earlier this month, Zoom announced its surprising decision to ask some of its employees to return to the office, where they were supposed to work more efficiently.

Today, a leaked audio recording of an internal Zoom meeting reveals that Zoom CEO Eric Yuan asked his employees to come back to the office because he believes “remote work doesn't allow “It’s not up to people to build that much trust or be that innovative.”

All of this doesn't seem to fit the Zoom brand, which offers video conferencing technology that allows, according to the company, “immersive office collaboration from home.”

Mr. Yuan's comments were made during a company meeting on August 3, during which he told employees that the main reason for the return-to-office mandate was to build greater trust between the employees.

In recent years, we've hired so many new ‘Zoomies' that it's really hard to build trust,” Yuan said, describing a situation common to many companies that have continued to hire during the pandemic. The number of Zoom employees tripled during the pandemic, from 2,000 to 6,000.

But Zoom is supposed to be the product that builds trust and relationships with remote employees. On its home page, we can read that Zoom helps teams be “more connected, more collaborative, more intelligent” and “do more things”.

On a page promoting Zoom's Meetings feature, the company claims that 95% of “customers who switch to Zoom report an increase” in performance and trust between team members. Now, it appears Yuan has revealed that Zoom, as a company, has found that promise to be unfulfilled.

Another reason Yuan wanted to bring employees together in the office was to spur innovation, which he says results from more lively conversations and debates that just don't happen as often at Zoom. Yuan said that instead, to the apparent detriment of the company's ability to generate new ideas, “everyone tends to be very friendly when you join a Zoom call.”